.itsm-index-hero{padding:88px 0 54px;background:linear-gradient(135deg,#eef5fa 0%,#f8fbfd 62%,#fff 100%)}
.itsm-index-hero .shell,.itsm-index-main{max-width:1160px;margin:0 auto;padding-left:28px;padding-right:28px}
.knowledge-label{display:inline-flex;align-items:center;gap:9px;color:#ef7e24;text-transform:uppercase;letter-spacing:.13em;font-size:.73rem;font-weight:800}.knowledge-label:before{content:"";width:28px;height:2px;background:#ef7e24}
.itsm-index-hero h1{max-width:900px;margin:12px 0 20px;color:#07324b;font-size:clamp(2.8rem,6vw,5.5rem);line-height:.96;letter-spacing:-.055em}
.itsm-index-hero h1 em{color:#3397e8;font-style:normal}
.itsm-index-hero .lead{max-width:800px;margin:0;color:#496676;font-size:1.16rem;line-height:1.72}
.itsm-index-main{padding-top:48px;padding-bottom:90px}
.index-intro{display:grid;grid-template-columns:minmax(0,1.1fr) minmax(260px,.9fr);gap:36px;align-items:start;margin-bottom:34px}
.index-intro h2{margin:0 0 12px;color:#07324b;font-size:clamp(1.8rem,3.4vw,2.8rem);line-height:1.08;letter-spacing:-.035em}
.index-intro p{margin:0;color:#526e7d;line-height:1.7}.index-intro a{color:#087dc5;text-underline-offset:3px}
.index-note{padding:20px 22px;border:1px solid #d8e6ee;border-radius:14px;background:#fff;color:#466474;box-shadow:0 10px 28px rgba(8,50,75,.05)}
.index-note strong{display:block;margin-bottom:6px;color:#07324b}
.index-letters{display:flex;flex-wrap:wrap;gap:8px;margin:0 0 38px;padding:14px;border:1px solid #dbe7ee;border-radius:14px;background:#fff;position:sticky;top:82px;z-index:4;box-shadow:0 8px 24px rgba(8,50,75,.06)}
.index-letters a{display:inline-flex;align-items:center;justify-content:center;min-width:34px;height:34px;padding:0 9px;border-radius:9px;color:#0b6fae;text-decoration:none;font-weight:800;background:#eef7fc}
.index-letters a:hover{background:#dceefa;color:#07324b}
.term-group{margin:0 0 42px;scroll-margin-top:145px}
.term-group>h2{margin:0 0 16px;padding-bottom:9px;border-bottom:2px solid #e6eef3;color:#07324b;font-size:1.65rem}
.term-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px}
.term-card{scroll-margin-top:145px;padding:22px 23px;border:1px solid #dce8ef;border-radius:15px;background:#fff;box-shadow:0 10px 26px rgba(8,50,75,.045)}
.term-card:target{border-color:#55a9df;box-shadow:0 0 0 3px rgba(51,151,232,.12),0 12px 30px rgba(8,50,75,.08)}
.term-card h3{margin:0 0 9px;color:#07324b;font-size:1.16rem;line-height:1.25}
.term-card p{margin:0;color:#405f70;line-height:1.62}
.term-card p+p{margin-top:10px}
.term-card a{color:#087dc5;text-underline-offset:3px}
.term-tag{display:inline-flex;margin-bottom:8px;color:#ef7e24;font-size:.68rem;font-weight:850;letter-spacing:.1em;text-transform:uppercase}
.index-cta{margin-top:52px;padding:28px;border-radius:18px;background:#eaf5fc}
.index-cta h2{margin:0 0 8px;color:#07324b}
.index-cta p{margin:0 0 18px;color:#496676}
@media(max-width:820px){.itsm-index-hero{padding:66px 0 46px}.itsm-index-hero .shell,.itsm-index-main{padding-left:20px;padding-right:20px}.index-intro,.term-grid{grid-template-columns:1fr}.index-letters{position:static}.term-card{padding:20px}}